Refund policy

Returns, Refunds and Warranty

Distance Selling and Online Selling Policy

You can cancel your order up to 14 days after the order is delivered. You do not need to give a reason for cancelling. Once you have notified us you wish to cancel you have a further 14 days to return the goods to Thunder BMX Shop in unused and saleable condition. Once returned Thunder BMX Shop will refund you within 14 days.

The consumer is liable for returns postage to Thunder BMX Shop when cancelling, this includes orders from outside of the United Kingdom.

If the goods are used / opened in damaged packaging, then your right to cancel is revoked.

Returns Policy ( new products )

 

We offer a standard 30 days returns policy - items must be in brand new - unfitted- condition with original undamaged packaging. If you would not be happy to receive the item if you ordered it then please don't return it.

Goods - especially clothes, must be returned to us in as new condition (that means no cat hairs or after-shave) in the original packaging - and must be returned to us within 30 days of receipt. Tyres must be unridden and not mounted to wheels. We cannot accept returns on Innertubes.

To enable us to process your return please email hello@thunderactionsports.com with your Invoice number in the subject, the item you are returning and reason for the return to obtain a Returns Number which must be marked clearly on the outside of your box. This allows us to process you return quickly. Items returned to us without a returns number on the outside of the parcel will regrettably be refused. 

Currently we are unable to offer an exchange service, if you have ordered an item by mistake once it arrives back to us a refund will be issued. This is to ensure quick returns processing and efficient running of dispatch. We recommend ordering the replacement you need separately to reduce delays.

If the item was sent in error we will only pay up to a maximum of 4 pounds on returns postage if it was our mistake. Do NOT send back items using Special Next Day service, we will not refund the cost of this. If you are returning the item for other reasons you are liable to cover the return postage.

Any Goods returned which do not comply with the return of goods policy will be returned to the customer and will not be accepted for refund until such time that the above conditions are met. This does not affect your statutory rights.

 

If you are unclear about any of this then please contact us before ordering.

 

Returns Policy ( Pre owned products )

Pre owned goods are sold in used condition without warranty and cannot be returned. If you buy a pre oiwned item at a heavily reduced price from RRP you are accepting it in fair/good used coindition and it cannot be expected to last as long as a new product. If however a pre owned item is purchased and significantly damaged in transit during the shipping process. We will accept a return providing images are send over to prove the item is in a damaged condition and differ frommthe quality shown in the images used to present the item for sale. 

To enable us to process your Pre owned item return please email hello@thunderactionsports.com with your Invoice number in the subject, the item you are returning and reason for the return to obtain a Returns Number which must be marked clearly on the outside of your box. This allows us to process you return quickly. Items returned to us without a returns number on the outside of the parcel will regrettably be refused. 

Faulty Goods

If goods are faulty on receipt Thunder BMX Shop will work to rectify the issue either by repair or replacement for up to 3 months from the original purchase date. This does not cover incorrect assembly, damage from use, wear and tear or failure to keep proper a service schedule.

When you buy goods from Thunder BMX Shop, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed. You can contact us if you have any issues.

Refunds

We are happy to refund your goods in full (excluding postage on refunds).

 

Credit and debit cards are refunded electronically to your Credit/Debit card account and can take up to 5-10 working days to appear back in your account. Pay pal is refunded to your  al account and is usually instant.

Returns address is:

 

Returns

Urban excel Ltd T/A Thunder BMX shop

125 North Road

Belfast

BT5 5NG

UK

 

Warranty

Please view the manufacturer’s warranty as they differ from each brand. Most companies offer a 30-day warranty against manufacturers defect but do vary from product to product. For specific information please contact us or check the manufacturers website.

Thunder BMX Shop does not make decisions on warranty claims, This is decided by the manufacturer and we must follow the decision they provide. You can send us images, and we will happily forward them onto the UK supplier or manufacturer and also forward any responses back to yourself. Please always check the warranty for each manufacturer on their websites as they can vary. If the manufacturer or supplier request the item to be returned to them, you as the customer must pay for the item to be returned to us at your own risk. Thunder BMX Shop is not responsible for returns postage on warranty claims and your warranty may still be denied by the manufacturer. Thunder BMX Shop may offer a resolution as a good will gesture and this does not mean Thunder BMX Shop, the supplier or manufacturer has admitted fault or guilt in regards to a warranty claim.

These terms only apply to mail order transactions, in store policy may vary.

 

Ordering from the website you agree to the listed terms and conditions. This does not affect your statutory rights.